Customer Relationship Management

One area where mobile technology is making a big impact today is in customer care. Enterprises are rushing to implement their own Customer Relationship Management models. A CRM takes care of every aspect of the business-customer relationship from communicating to and frequently updating the customer to maintaining a detailed and organized database for the enterprise.[…]

Social Media: How to use it in your Enterprise

Social media has started to play a significant role in the business world. It is extremely common for Enterprises to use mediums like Facebook over conventional tools like e-mail. This change had both positive and negative implications in the business place. Balancing and restricting the use of social media can be quite difficult, but has[…]